TERMS & CONDITIONS
Purpose
The purpose of this Privacy and Confidentiality Policy is to educate participants about their rights and responsibilities regarding confidential information. This policy applies to students, employees, contractors, and any other individuals who have authorized access to S&G Global Solutions LLC's information and associated services.
Confidential Information
a. Definition: Confidential information refers to any data, documents, or materials that are not publicly available and are considered sensitive, proprietary, or confidential in nature. This includes but is not limited to personal information, business strategies, intellectual property, trade secrets, financial data, and customer information.
b. Handling of Confidential Information: Participants must handle confidential information with the utmost care and in compliance with applicable laws and regulations. Confidential information should be accessed, used, disclosed, and stored only for legitimate business purposes and in accordance with S&G Global Solutions LLC's policies and procedures.
Privacy of Personal Information
a) Collection and Use of Personal Information: S&G Global Solutions LLC may collect and process personal information of participants, such as names, contact
details, and educational backgrounds, for legitimate business purposes only. This information will be collected with participants' consent and will be used solely for the purposes disclosed at the time of collection.
b) Data Protection: S&G Global Solutions LLC is committed to protecting the privacy and security of participants' personal information. Appropriate technical and organizational measures will be implemented to safeguard against unauthorized access, loss, or alteration of personal data.
c) Sharing of Personal Information: S&G Global Solutions LLC will not disclose participants' personal information to third parties without their consent, except
TERMS & CONDITIONS
where required by law or in the context of legitimate business operations, such as sharing information with partner organizations or accrediting bodies.
a) Access and Correction: Participants have the right to access, update, and correct their personal information held by S&G Global Solutions LLC. Requests for accessing or amending personal information should be submitted in writing to the designated privacy officer or data protection contact.
b) Notification of Graduates to Exemplar Global: By accepting this document, participants authorize notifying the results of the courses taken to Exemplar Global in order to obtain a personal certification in the applicable competency units.
If the course is acquired by a company, the company's contact is authorized to receive the results obtained in the course taken and other information related to this course.
Security Measures
a) Information Security: S&G Global Solutions LLC will implement appropriate technical, physical, and administrative safeguards to protect confidential information and personal data from unauthorized access, disclosure, alteration, or destruction. These measures will be regularly reviewed and updated to maintain their effectiveness.
b) Employee Training: S&G Global Solutions LLC will provide education and training to employees and authorized individuals on privacy and confidentiality practices, including their responsibilities in protecting confidential information and personal data.
Compliance with Applicable Laws and Regulations
S&G Global Solutions LLC is committed to complying with all applicable laws, regulations, and industry standards regarding privacy and confidentiality. This includes but is not limited to the General Data Protection Regulation (GDPR) and any other relevant data protection and privacy laws in the jurisdictions where S&G Global Solutions LLC operates.
Reporting Violations
Participants are encouraged to report any suspected violations of this Privacy and Confidentiality Policy to the designated privacy officer or a designated authority within S&G Global Solutions LLC. Reports can be made confidentially and without fear of retaliation.
Policy Review
This Privacy and Confidentiality Policy will be reviewed periodically to ensure its continued relevance and compliance with legal and regulatory requirements. Updates and amendments to the policy will be communicated to participants as necessary.
By adhering to this Privacy and Confidentiality Policy, participants contribute to maintaining the privacy and confidentiality of information, fostering a culture of trust, and protecting the interests of both S&G Global Solutions LLC and its participants
Activities and Exams
a) Time limit:There is no time limit to complete the activities and exams. However, it is recommended not to remain inactive for more than 10 minutes to avoid potential system errors or loss of information.
b) Multiple choice questions: All exam questions are in a multiple-choice format.
c) Prohibition of Information Exchange: During the presentation of the evaluation, it is strictly prohibited to participate in any form of information exchange. Please maintain a focused and individual approach throughout the evaluation.
d) A candidate will be deemed "Competent" in the evaluated competence unit if they achieve a result of 80% or higher in each of the activities and evaluations. Candidates who attain this result will awarded a "Certificate of Approval" to recognize that they have successfully completed the competency unit assessment. This certification serves as recognition of your mastery and demonstrated competence in the area evaluated.
e) For candidates who obtain a result below 80% in the activities and evaluations, they will be considered "NOT YET COMPETENT" in the evaluated competency unit.
Subscription Payment Terms
Cancellation and Refunds:
Users can cancel their subscription at any time from their account. Cancellation stops the automatic renewal, but no refunds will be issued for the period already paid. Since training is offered in a digital and on-demand format, no refunds will be issued unless required by law or if the service has not been available due to reasons attributable to S&G GLOBAL SOLUTIONS LLC.
Limited Exceptions:
In exceptional circumstances, S&G GLOBAL SOLUTIONS LLC may, at its sole discretion, offer a partial refund or credit to the account. This decision will not set a precedent or create an obligation for future cases.
Monthly Subscriptions:
Monthly subscriptions are billed on a recurring basis. Users can cancel at any time, but no refund will be issued for the already paid month. Access will remain active until the last day of the billed month, regardless of when the cancellation is made.
Annual Subscriptions: Annual subscriptions are paid upfront and automatically renew each year unless canceled before the renewal date. The amount paid for the year will not be refunded, and access will remain active until the end of the contracted annual period.
Service Suspension and Termination of Access:
Failure to pay fees and miscellaneous charges within thirty (30) days of their due date may result in the suspension of access to S&G GLOBAL SOLUTIONS's virtual training platform. During this period, access will be restricted, and S&G GLOBAL SOLUTIONS LLC will not be responsible for any failure to access the platform.
Fee Increases:
After the initial term of the agreement, S&G GLOBAL SOLUTIONS may, with written notice, increase the fees. The Subscriber will have five (5) business days to object to the increase. If the Subscriber disagrees, S&G GLOBAL SOLUTIONS may terminate the subscription agreement. If no objection is raised, the increase will become effective as stated in the written notice.
No Refunds for User Departure in ENTERPRISE CONNECT Subscription:
Data for users whose employment with the Subscriber ends will be canceled with the Subscriber's instruction, unless the subscription ends or expires. S&G GLOBAL SOLUTIONS will not issue refunds for users whose employment ends but will not charge an additional fee if the user is replaced.
Subscriber Responsibilities:
a) Data Accuracy: The Subscriber is responsible for the accuracy, completeness, and integrity of the data transmitted to the platform.
b) Use and Access: The Subscriber is solely responsible for the data transmitted and must take reasonable measures to prevent unauthorized access. The use of the platform must comply with S&G GLOBAL SOLUTIONS's instructions and applicable laws.
c) Compliance Responsibility: The Subscriber is responsible for ensuring that its employees and agents comply with the terms of this Agreement.
Miscellaneous Charges:
Additional consulting or training services are not included in the subscription. The Subscriber is responsible for any other charges or expenses incurred to access the platform, including, but not limited to, phone charges, equipment, and third-party service fees.
Copyright
This material is copyrighted. No rights therein are granted. Any copying, transmission, modification, or reproduction of the copyrighted material, in part or in whole, except as herein permitted, is cause for penalties.
License
S&G Global Solutions LLC does not hereby grant you any transferable right to download or record this material for your individual use on a computer. The materials, images, or contents may not be copied in any form for distribution to other users or other computers.
This Agreement is the complete and exclusive statement of the agreement between you and S&G Global Solutions LLC and supersedes all prior agreements or understandings, either written or oral, concerning the subject of this Agreement.
YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS THEREOF.
